Ad Hoc User Personas

Any personas you use to guide strategy, UX, and content decisions should be created from qualitative research with your audiences or customers.
Open Source Solutions: WordPress vs. Drupal

When you’re considering a major redesign, choosing the right content management system can be daunting. For starters, should you go with an enterprise CMS or open source? There are great options for both, and what’s right for you will depend on your budget and your specific needs.
5 Steps to Get Your Content Redesign-Ready

If you’re getting ready for a redesign, whether it’s 200 pages or 20,000, the process of preparing your content for migration can be daunting, and it’s hard to know where to start.
For SEO and Accessibility, There’s No Alt-ernative

Are you writing alt text for your images? If not, it’s time to start. Like right now. It may seem like an interruption or an extra step, but alt text is critical for both accessibility and SEO. The good news is that it doesn’t have to be difficult.
Project Context Workshop

The Project Context Workshop is a great kickoff exercise to get the project owners and the project team to agree on goals and scope. We learned this approach from Agency Agile. A project context session helps to: What you need: You can run this as a virtual workshop with your favorite online whiteboard tool too. […]
What Responsive Design Can Teach Us About Accessibility

“Every time you try to operate one of these weird black controls that are labelled in black on a black background, a little black light lights up black to let you know you’ve done it.— Restaurant at the End of the Universe”
Div Hacking: Chopping Off Corners

So you need a triangle shape in the corner of a div. Maybe it’s just a graphical flourish. Maybe you’re using it as a backdrop for an icon. I don’t know why. I’m not judging. Sometimes you just need triangles.
Layering Content

Adapting content for interactive reading on the web is about finding balance.
UI Design Studio Workshop
UI Design Studio is a quick and efficient workshop for generating ideas from your team and stakeholders. It does require sketching which can intimidate some people, but we’ve found that a short introduction to simple sketch techniques can help people get past their artistic inhibitions. To lead a UI design studio workshop you’ll need: If […]
Content Data and Interaction Models

A content data and interaction model is an overview of a particular type of content on your website. We use models to outline and plan content that is repeatable (usually) and structured like a directory listing, publication, lab, degree program, product etc. Models show how your users interact with content and can be a guide […]