Infinite Scroll: A Bad Idea for Usability and Accessibility
Though a common interaction on the web, infinite scroll causes problems for accessibility, usability, and performance. The cost to work around them is usually not worth the tradeoffs, and in the end, it can have a negative impact on the user experience.
Herding Cats (and Building Consensus) with Workshops
Building consensus can be hard. Really hard. Especially when you bring together a group of smart, opinionated people to develop a new approach or solve a problem. That’s why we use workshops.
Experience Mapping
An experience map depicts the possible journeys each audience has or should have with your organization both on the website and through other channels. It also serves as a powerful tool to communicate our vision to other stakeholders. An experience map includes: It’s also important to understand how people enter the site and what happens […]
Defeating the Monsters of Web Design
Maybe you remember the Monsters of Web Design? They’re the gnarly issues that menace your website, threatening to wreak havoc on your site (and your sanity). They’re back!
Ad Hoc User Personas
Any personas you use to guide strategy, UX, and content decisions should be created from qualitative research with your audiences or customers.
Content Planning Tool for “Red Route” Web Pages
The most important content on your website lies where your goals and your users’ top tasks overlap. These are your “red route” pages.
UI Design Studio Workshop
UI Design Studio is a quick and efficient workshop for generating ideas from your team and stakeholders. It does require sketching which can intimidate some people, but we’ve found that a short introduction to simple sketch techniques can help people get past their artistic inhibitions. To lead a UI design studio workshop you’ll need: If […]
Content Data and Interaction Models
A content data and interaction model is an overview of a particular type of content on your website. We use models to outline and plan content that is repeatable (usually) and structured like a directory listing, publication, lab, degree program, product etc. Models show how your users interact with content and can be a guide […]
Design Consequences Workshop
Design consequences is a fun twist on UI design sketching. Participants sketch an idea, then pass it to a partner to design what comes next! This exercise demonstrates a couple of things to your participants: As the facilitator, you’ll gain a better understanding of how people imagine the end product. It’s up to you how […]
Web Design Best Practices: “Everyone Else Is Doing It”
Just because everyone else is doing it doesn’t mean it works, or that it’ll work in your case.
